Customer Support Specialist (HelpDesk) for Laboratory Information System (LIS)

Job Description

We’re looking for a proactive and reliable HelpDesk Specialist to join our team. In this role, you’ll help ensure the smooth operation of the Laboratory Information System (LIS), provide support to team members, resolve technical issues efficiently, and contribute to the ongoing improvement of service quality.

Job responsibilities

• Receive and manage user inquiries related to the LIS via phone, email, or a ticketing system
• Provide first-level technical support to LIS users, including physicians, laboratory staff, and administrative personnel
• Guide users on system functionality, data entry, report generation, and troubleshooting errors
• Escalate complex or non-standard issues to second-level support, the IT department, or the LIS vendor as needed
• Monitor the issue resolution process and maintain clear, ongoing communication with users
• Train new users on the fundamentals of working with the LIS

Required qualifications

• Bachelor’s degree in Information Technology, Biomedical Engineering, Laboratory Medicine, or a related field
• Practical experience in laboratory settings and with Laboratory Information Systems (LIS) is required
• Basic understanding of networking technologies
• General knowledge of operating systems (Windows, Linux)
• Strong analytical thinking and problem-solving skills
• High attention to detail
• Ability to work efficiently under pressure
• Strong sense of responsibility and organizational skills
• Effective team player with solid interpersonal skills

What We Offer

• 5-day work week
• Competitive salary
• Health insurance
• Opportunity to attend professional courses
• Corporate meals
• Business trips

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